Customer.io Product Updates

November Release Notes

Nov 30 2017

Here’s what’s new and improved in Customer.io in November!

In Case You Missed it…

Here is a quick overview of the larger updates to Customer.io this month:

Smaller-but-no-less-important updates

Building segments with event attributes is less confusing

We removed the options to specify “is a timestamp before/after” conditions on event attributes in the segment builder. Customers told us this option was confusing, and we agreed. It didn’t behave as you expected it to, because Customer.io evaluates event attribute filters when the event is received, not as time passes. There were also no use cases that these options enabled, so we removed them!

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Custom preview text (aka preheader) enters the editor!

Nov 28 2017

This feature is available for accounts on the new Google Cloud infrastructure.

Your email’s preview text is one of the first things your users see. Also called the ‘preheader,’ it’s the small block of text which displays next to or underneath the subject line, and gives users incentive to open and read:

Gmail Preview Text example

Before, you could define this in Customer.io, but only with some code-based workarounds. Now, you can easily add it as part of your email-composition workflow.

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Send Your Data into Customer.io with Zapier

Nov 28 2017

Zapier helps teams get more done, all without developer help. Being able to move data between different platforms is a huge time-saver, and like many teams, we simply wouldn’t function as efficiently without Zapier’s automated app workflows.

We’re pleased to announce our new integration with Zapier so you can get more done in Customer.io!

Zapier integration

Using Zapier to connect Customer.io with other tools has become an integral part of our growth stack — and we hope it will become part of yours, too. Read on to learn about some potential use cases and helpful tips we’ve learned while using the integration ourselves.

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Customer.io is now timezone-aware!

Nov 1 2017

This feature is available for accounts on the new Google Cloud infrastructure.

In your Customer.io workflow, time window actions enable you to configure your triggered campaigns to wait until a given day, time, and time zone to send your messages. But what if the customers you want to send your message to aren’t confined to one time zone? You want them all to receive your message “on Monday morning"— but "Monday morning” means something very different for someone in San Francisco vs. someone in London!

We want to enable you to send messages in not just in a time zone, but in your users' time zones! And now you can— with a new feature that we’re calling Time Zone Match!

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October Release Notes

Nov 1 2017

Here’s what’s new and improved in Customer.io lately! We released an easier way to build and customize emails, updated newsletters to allow you to send to unsubscribed folks when necessary, and added options for invoice and technical contact email address specifications.

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People search is back!

Aug 25 2017

Today, we announce a feature that brings a big improvement to Customer.io, especially to those on our new infrastructure.

Previously, if you wanted to find a particular person in your Customer.io database, you had to remember their exact email address...

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Our Slack action is official!

Aug 21 2017

Break out your party hats because it’s time to celebrate! Previously, when you enabled a Slack action in Customer.io, you might’ve seen this banner:

Before - the unapproved banner
Un-approved :(

Well, it’s no more!

Before - the unapproved banner
Yay!

Customer.io Slack is official: we’ve gone through...

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